Sorry…here’s the serious stuff…
Please read the terms and conditions of this agreement carefully. Your use of this website and content obtained through this website means that you agree to the following terms and conditions. SizzlePoint Pty Ltd, trading as Stix and Stones Baby reserves the right to change or modify these terms without prior notice.

 

1. Customer Care

Stix and Stones Baby strives to maintain customer service as our first priority. You will be notified as soon as possible should any changes occur regarding your delivery times or product order. Please contact us at any time should you need to discuss our range.

1.1 Refunds and returns
Cancellations:
If you choose to cancel your order within 24 hours of it being placed, we are more than happy to offer a full refund as long as work has not commenced on your order or product. A part refund may be offered if work has commenced on your order.

Exchanges: 
We understand that occasionally a customer may purchase an item that is not the right size or they just may not be happy with it. On this occasion, please contact us within 5 days to discuss your concerns on (07) 4033 2750 or email info@stixandstones.com.au. Exchanges/credits are subject to the following conditions: the product must not be personalised, the product must not be used, it must be returned to us within 7 days in its original packaging with tags attached, along with an explanation for the return. Stix and Stones Baby is happy to offer a store credit or exchange the product (exclusive of postage) if the reason is deemed valid and is accepted. Unfortunately we are unable to provide a refund if the purchaser has a change of mind.

Refunds:
At Stix and Stones Baby, every item is checked and packaged with care. If however your Stix and Stones Baby product has reached you in an unsatisfactory or faulty condition, please contact us within 5 days to discuss your concerns on (07) 4033 2750 or email info@stixandstones.com.au. We will be happy to offer you credit, exchange or refund (may be exclusive of postage) if the reason is deemed valid and is accepted. The product must not be used, it must be returned to us within 10 days in it’s original packaging, along with an explanation for the return.

Breakages:
In the case that your item arrives broken, please DO NOT discard the packaging.   To make a request for a replacement, please email us within 5 days on info@stixandstones.com.au with photographs of your item for us to review your request. As part of our Australia Post contract, we may also require you to take your parcel to your nearest postal outlet to have an assessment made.  Thank you for your understanding.

Stix and Stones Baby cannot be held responsible for damage during transit beyond our control. However, we will do our best to work with you to resolve any issues.

Note: Due to the personalised and creative nature of our personalised products, personalised gifts are non-refundable/returnable, except in the case where an error has been made on our behalf. Should an error be made on your product by Stix and Stones Baby, please return the incorrect product to us COD, and we will replace your product without delay.

2. Ordering & Delivery

2.1 Office hours:
Office hours are 9.00am-5.00pm Monday – Friday, normal business days. We are closed weekends and public holidays. Any orders received over the weekend will be processed first thing on Monday mornings.

2.2 Pricing:
All prices shown are in AUD$ (Australian Dollars). Our business is not required to register for GST. Stix and Stones Baby reserves the right to change pricing without notice.

2.3 Payment methods:
We offer several forms of ordering, allowing you to select the method that suits you best.

  1. Credit Card: Select this option upon check-out. Credit cards are processed via the secure Paypal Credit Card gateway (you will find the credit card option at the bottom left of the Paypal screen).
  2. Paypal: Select this option upon check-out. You will be taken to the Paypal screen where you can log into your Paypal Account.
  3. Bank transfer: Select this option upon check-out. You will receive a confirmation email which has our bank details provided for you to finalise payment in your own time.
  4. Cheque and money order: We understand that not all people like to shop online, you can either phone us or select this option upon check-out, you will then be given our address details for payment in your confirmation email.

Please be aware that goods paid for by cheque, money order or direct deposit will not be dispatched until payment has cleared. Allow up to 4 working days in some cases.

2.4 Delivery times:
We have provided accurate turnaround time information at the bottom of each product listing. Orders placed on the weekends will be counted as received on Mondays.

As a guide:

Personalised products: Due to the personalised nature of our products, delivery times do vary. Delivered via Australia Post.  Please allow 2-3 weeks for customisation of your product + delivery time. If you require your order by a set date, please mention this in your comments upon ordering so that we can do our best to accommodate your request.

Gift Certificates: Dispatched 48 hours from processing your order. Delivered via Express Post.

Postage costs?

We mostly use Australia Post for our parcels. An indication of parcel size is displayed at the bottom of each product listing.

Postal charges at a glance *

Shipping charges are based on a flat rate to any destination in Australia based on product size.

Gift Certificate Express Post 1-2 days transit $9.50 P&H (delivered in presentation folder in rigid envelope)
X Small Parcel Australia Post 3-7 days transit $6.00 P&H to anywhere in Australia
Small Parcel Australia Post 3-7 days transit $9.50 P&H to anywhere in Australia (e.g. unframed Babyography products)
Medium Parcel Australia Post 3-7 days transit $13.50 P&H to anywhere in Australia (e.g. birth announcement orders)
Large Parcel Australia Post 3-7 days transit $15.50-$19.50 P&H to anywhere in Australia (e.g. framed Babyography products)
International Shipping Airmail or Registered International various, allow up to 2 weeks Starts from AUD $20.00+ to anywhere Worldwide. Postage is calculated upon check-out

In the unlikely event that your parcel is not received, please contact us as soon as possible and we will be happy to track it for you. In the event that you have provided us with an incorrect address, and it is returned to us, we are happy to redirect the item to you, at the additional delivery charge. If the fault lies with Stix and Stones Baby delivering to the wrong address, we will happily replace your order without delay.

* Please note that rural areas might take an extra few days. Stix and Stones Baby cannot be held responsible for delays in the postal service for either local or international customers. As such estimated times of arrival are only approximate. If you need your order for a specific date or day then please contact us directly.

2.5 Delivery method:
Orders will be delivered by Australia Post (except Gift Vouchers sent via Express Post). Some of our products such as jewellery are delivered via Registered Post. If you would like to request Registered Post, please let us know. We can ship to P.O. Boxes, residential addresses, business addresses or hospitals. We do accept international orders.

2.6 Couriers and postage:

No compensation or responsibility can be taken for delivery delays or damage on part of the courier or mail company. As such estimated delivery times of arrival are only approximate.

2.7 Urgent requests:
If you require your order to be prepared within a specified deadline, please advise us when placing your order. Office hours are 9.00am-5.30pm Monday – Friday, normal business days.

2.8 Gift Certificates:
Gift certificates must be redeemed within 12 months. After 12 months has lapsed, Gift Certificates will be deemed void and are no longer redeemable.

2.9 Out of stock items:
From time to time, items may be out of stock. We will contact you immediately to organise an alternative choice or to notify you of the expected arrival date for the new stock.

3. Your Privacy and Security

We understand the protection of your personal and business information is important. We guard our client’s interests and confidentiality and ensure all information is collected and processed in accordance with the Privacy Principles contained in the Privacy Act. We protect all of the confidential information given to us during the course of our contract, and will not use the information for personal gain nor in a way that would be damaging to the client. We will never, under any circumstances, share, trade or sell your information onto any third party, other than those who are contracted or supply services to Stix and Stones Baby. Exceptions to this are: where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; and/or; where Stix and Stones Baby is required by law to provide your information.

Our secure payment via the Paypal Gateway ensures that your credit card is safe and your privacy is respected. We do not hold any credit card details on our own servers, information is strictly retained within the Paypal Gateway which we are unable to access. Of course, the open nature of the Internet means no data transmission can be guaranteed 100% secure. While we strive to protect your information, we cannot guarantee the security of any information you transmit to us or receive from our online products or services. Therefore these activities are conducted at your own risk. You are responsible for implementing sufficient procedures and checkpoints to satisfy your requirements for the integrity and security of your data.

4. Copyright

4.1 Copyright:
This website is owned and operated by SizzlePoint Pty Ltd, trading as Stix and Stones Baby which owns, controls or uses with permission of the relevant owner, all the content and material on this website. The entire contents of this website are protected by international copyright and trademarks law.

You are granted a limited licence to access the information on the Stix and Stones Baby website. You are not permitted to modify, copy, or interfere in any way whatsoever with this website except without the express written authority of Stix and Stones Baby.

You are not permitted to use the Stix and Stones Baby logo or any of our webs graphics and images.

Information contained on this site is for personal, non-commercial use only and may not be sold or redistributed. You may not download, copy, modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part except with direct permission of SizzlePoint Pty Ltd or the copyright owner. Stix and Stones Baby reserves all its rights to enforce its intellectual property rights to the fullest extent of the law.

4.2 Trademarks:
Babyography®, Petite Post® and Twinography® are registered trademarks of Tracey Donaghey since 2005. Any breaches of our trademarks shall be handled by our Trademarks and Patents attorneys Cullens, Brisbane. This site may contain other trademarks being used under permission of the relevant owner.

5. Terms and Conditions

5.1 Samples:
Stix and Stones Baby occasionally uses previously completed work as samples in web and print publications. We respect your wishes if you do not want to have your document displayed – just notify us in writing if this is the case.

5.2 Links to third party sites and links back to us:
Stix and Stones Baby provides links to third party websites as a service to our customers. In addition, other websites may provide links back to us. Stix and Stones Baby does not control these third party sites and therefore is not responsible for these sites. Any transaction entered into between you and a third party site is at your own discretion and risk.

5.3 Our rights to use information you send us
We welcome your ideas and feedback and regularly seek customer opinions. You agree that Stix and Stones Baby may reproduce, distribute, transmit, creative derivative works of, reassemble for publishing, and publicly display materials and other information (including ideas for new or improved products and services) that you give in any public areas of this site or via email to Stix and Stones Baby.

5.4 Viruses/Security:
Stix and Stones Baby will not be liable to you for any direct, indirect, consequential, special or other damage resulting from the transmission from this website or electronic mail to your computer systems of viruses, worms, trojan horses or other destructive items, however caused, such damage to include, without limitation, loss of profits, interruption to business, loss of the whole or any part of a program or any data stored whether saved on a computer or otherwise. You are responsible for implementing sufficient procedures and checkpoints to satisfy your requirements for the integrity of data and for maintaining a means external to the site for any reconstruction of lost data.

5.5 Exclusions and warranty:
Services are provided “as is” and without warranty of any kind. By accepting this agreement, you indicate acceptance and understanding as well as releasing SizzlePoint Pty Ltd trading as Stix and Stones Baby from any and all liability.

5.6 Disputes:
Stix and Stones Baby strives to work with our customers to negotiate a satisfactory outcome for both parties prior to proceeding to third party interventions. Regardless of your place of residence, you agree that for purposes of venue, this agreement was entered into in Australia. Any dispute will be litigated or arbitrated in Queensland, Australia and you consent to the personal jurisdiction of the Queensland State Courts.